Guest Messaging Automation
Guests message you on email, SMS, WhatsApp, and web chat. Our unified inbox brings it all together, automates the routine touchpoints, and lets your team reply from one place with full guest context.
Why properties choose it
One inbox for every channel, with automated messages sent at the perfect moment.
One inbox
Email, SMS, WhatsApp, and web chat in a single view.
Right on time
Automated confirmations, check-in details, and follow-ups.
Full context
Every message tied to the guest profile and stay.
-45%
Response time
Capabilities included
- Unified multi-channel inbox
- Automated stay-lifecycle messages
- Templates and quick replies for staff
- AI-assisted drafting in your tone
- Guest context and history on every thread
- Team assignment and internal notes
Outcomes that matter
-45%
Response time
1 view
Every channel
+0.4
Guest score points
Works with your stack
Guest Messaging Automation connects cleanly to your PMS, channel manager, and the rest of the Pro AI Hotels platform, so your data and workflows stay in sync.
Explore integrationsRelated services
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Learn moreHotel Chatbots
Website chat that answers questions and turns curious visitors into confirmed direct bookings.
Learn moreSmart Booking Engine
A fast, commission-free booking engine engineered to convert lookers into guests.
Learn moreReady to add Guest Messaging Automation?
Book a demo and see it working with your property in a focused, no-pressure walkthrough.